Two years ago, we at Ema set out to change the way work gets done at enterprises. That mission just reached a major milestone.

Today, we are proud to announce our new partnership with TP, one of the most respected global leaders in customer experience and business services. Operating in about 100 countries and supporting billions of interactions each year, TP is trusted by the world’s largest brands to deliver superior experiences,at scale.

Reimagining the Enterprise with Ema’s Agentic AI & TP’s Operational Expertise

This partnership marks a significant step forward for the industry at large. It is the first time a horizontal Agentic AI platform like Ema is being deployed at such a global scale.

We are not just enhancing efficiency. We are helping TP reimagine the way enterprise work happens. Ema’s AI employees do far more than automate simple tasks.

These are intelligent networks of autonomous agents that operate across departments, adapt to complex workflows, improve over time, and tackle business workflows end-to-end. They are designed to take action in real business contexts, while freeing up human experts to focus on the strategic, creative, and high-value work that only people can do.

With Ema, TP will be able to expand its back-office services with more speed, accuracy, and consistency than ever before – without disrupting what already works. They gain a powerful new layer of intelligent automation that enhances service delivery and empowers their experts to focus on strategic, high-value work.

For Ema, this partnership represents a defining opportunity to deploy our AI Employees at global scale, working within one of the most complex and high-volume service environments in the world. It is a major step forward in proving how agentic AI can transform enterprise operations.

Built for Scale, Secured by Design

Enterprise AI has to meet a higher bar. That is why we built Ema from the ground up with security, compliance, and transparency at the core.

We are proud to be one of the first platforms certified under ISO 42001:2023 for AI Management Systems. Our platform is also fully compliant with SOC 2 Type I and II, ISO 27001, HIPAA, GDPR, and other leading standards.

Sensitive enterprise data is protected through end-to-end encryption, role-based access, and automated redaction of personally identifiable information and personal health information. Every action taken by an Ema AI agent is traceable and accountable.

This is not just technical infrastructure. It is trust, built into the system.

Designed to Work the Way Enterprises Do

One of the most powerful aspects of Ema is how easily it fits into existing enterprise environments. With native support for over 200 systems and APIs, Ema integrates into complex tech stacks without friction.

Configuration is entirely conversational. No code. No consultants. Just a direct, intuitive way to build and customize AI Employees that reflect the way an organization already works.

Redefining the Future of Work

This partnership is a shared commitment to the future of intelligent enterprise work.

Together with TP, we are launching a new model of AI-driven service delivery, one where every function is empowered by intelligent automation, every process becomes smarter over time, and every team can achieve more with less friction.

This is exactly why we built Ema. Not to automate around the edges, but to fundamentally transform how work happens at scale. We are excited to take this next step with TP, and we believe it will set a new benchmark for what is possible when humans and AI work side by side.