Today, we’re announcing Ema’s Employee Assistant—a breakthrough assistant powered by Agentic AI that puts enterprise knowledge, automation, and seamless execution at employees' fingertips. Unlike traditional chatbots that rely on keyword searches, Ema integrates with 200+ enterprise apps and systems, building a deep organizational graph and applying agentic reasoning to automate complex enterprise workflows.

Some of the world’s largest enterprises already use Ema as their employee assistant. By automating everyday tasks, Ema helps organizations save millions in support costs, increases employee satisfaction to over 80%, and leads the way for enterprise-wide Agentic AI adoption.

Ema has completely changed our expectations. Our previous vendor couldn’t even support multiple countries, but Ema not only understands complex policies—she reasons through them, takes actions and resolves complex employee issues end-to-end.

– Chief Information Officer, Global Conglomerate (with 250,000+ employees)

The Problem: What’s Slowing Employees Down?

The workplace today is filled with inefficiencies. Employees spend more time fighting friction than doing their best work. Here’s what’s getting in their way:

• Information is scattered: Key knowledge is buried in emails, wikis, and chat threads, forcing employees to waste time digging for answers.
• Processes are inefficient: Simple tasks—like requesting IT support or approving expenses—require navigating cumbersome forms and workflows that slow everything down.
• Chatbots and Gen AI co-pilots fall short: Most workplace AI tools rely on rigid keyword searches and predefined workflows, failing to adapt to real-world complexity.
• Disconnected assistants causing overload: Every enterprise platform now comes with its own AI assistant, yet none of them seamlessly connect with all enterprise systems. Instead of reducing complexity, they have added to it.

How Ema Transforms the Employee Experience

Ema’s AI Employee Assistant helps organizations drive productivity and improve employee experience while significantly reducing costs. Here’s how:

1. Deep Organizational Intelligence: Ema builds a secure, private organizational knowledge graph, ingesting every document she has access to while seamlessly adapting to your company’s unique terminology, permission flows and org structure.
2. Personalized, Trusted Answers: Unlike traditional search, Ema understands context, relationships, and policy nuances—not just keywords. She delivers accurate, context-aware answers, always backed by citations, so employees can trust the information they receive.
3. Dynamic Workflow Orchestration: Ema doesn’t just assist—she takes action. From filing expenses to troubleshooting IT issues, she executes workflows dynamically by integrating with enterprise apps, eliminating the need for rigid, hard-coded processes.
4. Goes beyond employee requests: Beyond answering employee requests, Ema works alongside other AI employees to automate routine tasks that are done manually today. From onboarding new hires to competitor research and meeting summaries, Ema automates it all—becoming a productivity accelerator for your enterprise.
5. Transparent, Insightful, and Always Improving: Admins have full visibility into interactions and actions taken through auditable logs, while Ema continuously learns from feedback provided by both admins and end users—constantly refining and improving over time.
6. Available where your employees are: Ema is built to be the one assistant employees rely on. She integrates seamlessly with other assistants and applications and is available across channels like MS Teams, Google Chat, Slack, Intranet and voice in 100+ languages.

Here’s more on each capability and how it works.

Deep Organizational Intelligence

With Ema, simply connect your knowledge base (e.g., SharePoint, Google Drive, Box etc.) and employee directory (e.g., Active Directory, Okta), and she will automatically ingest and structure this information, privately and securely. By mapping relationships between people, content, metadata, permissions, and workflows, Ema gains a deep understanding of your organization.

This allows her to interpret employee queries with nuance while ensuring that every employee only accesses what they should—and nothing more. Everything stays auto-synced, so there’s no need to manually update multiple systems—just make changes in your primary knowledge base, and Ema will update her knowledge graph in real time.

Personalized, trusted answers

Enterprise policies are complex, ever-evolving, and managed by multiple teams over the years. They vary based on several factors, such as an employee’s location, department, and job band, making simple keyword search ineffective.

Ema takes a different approach. Using advanced reasoning, she understands the intent behind employee queries, pulls in relevant employee details, and generates personalized, context-aware answers. Unlike traditional search, Ema can read and interpret complex tables, presentations, and reports, intelligently formatting responses with tables, links, and structured data as needed.

Every response comes with citations, ensuring employees can verify sources—building trust in Ema’s accuracy. By seamlessly handling conversations with human-like intelligence, Ema acts as a true employee assistant, not just a chatbot. Whether it's an HR policy, a product document, or a step-by-step troubleshooting guide, Ema surfaces the right information—instantly.

Dynamic workflow orchestration

Enterprise workflows often rely on fragmented legacy systems, making automation complex. Traditionally, admins had to manually hard-code every possible workflow path, leading to rigid, non-scalable chatbots with limited coverage and effectiveness.

Ema takes a different approach. Built on an agentic platform, she connects to the employee helpdesk, observes how top agents resolve issues, and learns from their actions. Instead of following pre-set paths, Ema dynamically plans and executes the best steps to resolve employee queries, leveraging 200+ enterprise integrations—including custom apps, RPA, and data lakes.

Now, admins don’t need to hard-code workflows. They can simply define high-level goals and guardrails, and Ema will intelligently handle the rest—making enterprise automation truly flexible and scalable.

Goes beyond support requests

Handling HR and IT requests is just the beginning. A true AI-powered employee assistant should act as a sidekick, helping employees be more productive in their daily work. Ema does exactly that.

She connects with other AI employees built on Ema’s Generative Workflow Engine, enabling employees to trigger workflows directly from Slack or Microsoft Teams. From filling RFPs to researching prospects or sending emails, teams can conversationally build workflows, publish them to Ema’s employee assistant, and make them available company-wide.

Once published, employees can trigger these workflows within the assistant, eliminating manual, repetitive tasks and saving hours every day.

Transparent, Insightful, and Always Improving

Ema is built for transparency. Admins can review every interaction, the actions she takes, and the reasoning behind them. She continuously learns from natural language feedback provided by both end users and admins.

Her metrics dashboard gives leaders deep insights into employee issues, missing knowledge base content, and top employee queries—helping organizations make more informed decisions.

As adoption grows, Ema naturally becomes the go-to channel for leadership to share communications, updates, and policies, turning her into a central hub for company-wide engagement.

Available where your employees are

Ema meets employees where they are—Slack, Microsoft Teams, Google chat, Email, intranet, or any enterprise application—so there’s no need to switch between tools. She can understand 100+ languages, meaning she can talk to employees in a language they’re comfortable with.

Ema is trusted, safe, and compliant

Ema is built to meet industry-leading compliance standards, including GDPR, SOC 2 (Type I & II), ISO 27001:2022, HIPAA, and NIST. Our data governance framework ensures PII is redacted before being passed to public LLMs, maintaining strict privacy controls.

Ema integrates seamlessly with your permission workflows and governance frameworks, ensuring employees only access the information they are authorized to see. With top-tier encryption and customizable private models, our comprehensive security approach reflects our commitment to handling sensitive data with the highest level of care.

Visit our trust and security page to learn more.

From ‘Hire to Retire’— Ema Has You Covered

Unlike other vertical solutions, Ema is a horizontal Agentic AI platform whose suite of AI employees automate every aspect of Employee Experience — from onboarding and HR support to document generation and offboarding.

Ema seamlessly integrates with the tools you already use, ensuring a smooth and unified workflow. Further, with Ema’s Generative Workflow Engine™, you can create custom AI employees that can tackle the most complex workflows in any business function. Ema’s one-stop solution for Agentic Business Automation provides a holistic tech stack that amplifies the work of all your teams, so they can be more efficient and creative in their work.

Hire Ema today to transform your employee experience

Ema’s Employee Assistant redefines workplace productivity by removing friction, automating workflows, and making enterprise knowledge instantly accessible. With Ema, enterprises are saving millions of dollars in employee support costs while improving employee satisfaction and quality of support.

The best teams don’t just work harder—they work smarter. Ema is how modern enterprises unlock their full potential.

Book your personalized demo today.