What if AI could help legal professionals get more done in less time, without sacrificing accuracy?

Baker McKenzie, one of the world’s largest law firms, has already made that leap. By using AI to automate time-consuming tasks like contract reviews, they’ve cut review time in half. That’s more time spent on complex legal strategies and providing clients with the attention they deserve.

The legal industry is waking up to the potential of AI. In fact, the AI in Legal Services Market is set to grow from USD 9.2 billion in 2023 to USD 61.6 billion by 2031, with a staggering 27.7% CAGR.

Let’s explore how AI employees are reshaping legal case management and improving firm operations, all while reducing burnout.

What Are AI Employees for Legal Case Management?

AI employees are sophisticated agentic AI systems powered by artificial intelligence designed to handle tasks traditionally performed by humans. Unlike simple automation tools, AI employees can process complex data, understand context, and make decisions based on patterns and past experiences.

In legal case management, AI employees assist legal teams by automating routine tasks, analyzing vast amounts of legal data, and even supporting decision-making processes.

Let's take the example of Ema, which is increasing the efficiency and service of Envoy Global.

Envoy Global, established in 1998, is a leading immigration services provider catering to over 1,500 companies worldwide. As their client base expanded, the demand for efficient and timely customer support grew, especially concerning critical immigration-related inquiries. Envoy sought a solution to streamline their support processes without compromising the quality of service.

Challenges:

• Volume of Inquiries: Managing thousands of annual requests, many vital for clients' legal status, led to prolonged response times.​
• Operational Efficiency: The legal team's capacity was stretched thin, balancing routine inquiries with complex legal matters.​

Solution: Envoy partnered with Ema to implement the Customer Support AI Employee. This AI employee integrated seamlessly with Envoy's existing ticketing system, offering features such as:​

• Automated Ticket Responses: The AI assistant drafts responses to support tickets, allowing human agents to focus on more intricate cases.

Legal Assistance & Document Review: It automates document processing, expediting legal research and review tasks.​

Results:

• Increased Efficiency: The AI assistant addressed over 50% of support tickets, reducing the workload by 70-80%.
• Enhanced Service Quality: With routine tasks automated, legal teams could dedicate more time to complex client issues, improving overall service delivery.​

As law firms embrace AI, they’re beginning to realize the potential of Ema, a comprehensive AI solution that integrates seamlessly into their case management systems. With features like Generative Workflow Engine™ (GWE™) and EmaFusion™, Ema ensures that case management processes are automated, compliant, and optimized for peak efficiency.

With that, we’ve seen how AI employees like Ema can improve operational efficiency. Now let’s dive into the core technical features that make AI employees such valuable assets in legal case management.

Key Features That Empower AI Employees for Legal Case Management

AI employees for legal case management are meant to work alongside human legal professionals, providing them with the technical tools necessary to handle increasingly complex and data-heavy legal tasks. Let's dig deeper into how AI employees offer valuable support in solving and managing legal cases:

• Natural Language Processing (NLP): AI employs NLP techniques to process and understand vast amounts of legal text. This allows AI employees to “read” legal documents, such as contracts, pleadings, and case laws, to identify important clauses, terminology, and patterns within documents. NLP-based systems like ROSS Intelligence have been used to scan case law and legal articles, identifying applicable precedents or statutes that can influence a current case.
• Machine Learning: AI employees use machine learning algorithms to analyze historical data from past legal cases. Premonition, an AI platform that analyzes court data, can predict which attorneys are likely to win specific types of cases. Legal teams use this data to identify the best course of action or the most suitable attorney for a case.
• Automated Document Review and E-Discovery: AI employees use algorithms to scan and analyze vast amounts of electronic documents (e-discovery), looking for relevant evidence, contracts, or case-related materials. Kira Systems is an AI-powered platform used by many legal teams to quickly analyze contracts and agreements. The system identifies critical clauses, flags potential issues, and even assists in contract negotiations.
• Data Mining and Legal Research: AI employees use data mining techniques to extract meaningful patterns from structured and unstructured legal data. Legal databases, case laws, statutes, and even court opinions are mined to extract relevant information and analyze its impact on ongoing cases.
• Compliance and Risk Assessment: AI employees use rule-based algorithms and historical legal data to monitor compliance and identify risks in ongoing cases or corporate practices. RAVN’s AI tool assists legal teams in reviewing contracts and other legal documents for compliance with regulations such as GDPR, HIPAA, or financial reporting standards.
• Workflow Automation: AI employees use automation tools to assign tasks, set deadlines, and track case progress, creating a streamlined workflow within legal teams. This automated system can help prioritize urgent tasks, schedule meetings, and ensure that all tasks are completed on time.

Having explored the key features that empower AI employees, let’s now take a look at some of the recent developments and innovations in the AI space that are transforming legal services.

Recent Developments in AI for Legal Services

AI's impact on legal services continues to evolve, offering solutions in areas such as criminal justice, patent law, and legal research. Here are some of the latest developments:​

• AI in Crime Fighting: Brisbane-based company Comtrac has developed a digital evidence platform that utilizes AI to expedite legal processes by reducing the extensive paperwork traditionally required. The platform serves over 40 law enforcement and regulatory agencies, providing a comprehensive, digital, cloud-based solution for building legally sound evidence. It was announced this week as a winner in the US-based Business Intelligence Group's 2025 artificial intelligence excellence awards.
• AI in Patent Drafting: DeepIP, a startup based in Paris and New York, has developed an AI assistant that aids in drafting patents. The AI summarizes documents, simplifies jargon, highlights novel aspects, and identifies omissions, modernizing the complicated and lengthy patent filing process for attorneys and professionals.

Source: LinkedIn Post by Francois Xavier announces the funding and progression of DeepIP.

DeepIP's platform has helped draft 8,500 patent applications, attracting significant investment to expand their product teams.

• AI in Legal Research: AI-powered tools are increasingly used to analyze court documents, judge opinions, and litigation data to predict outcomes, identify trends, and provide strategic insights. These tools are invaluable for lawyers seeking a competitive advantage in their case strategies. ​

Conclusion

AI employees are rapidly becoming integral parts of legal firms, automating time-consuming tasks, improving compliance, and enhancing client interactions. The impact of AI in legal case management is profound, with law firms reporting increased efficiency, reduced costs, and improved client satisfaction.

Ema's ability to automate routine tasks, manage case files, and facilitate real-time communication makes it an invaluable tool for any legal firm seeking to improve operational efficiency. With its intuitive setup and easy integration, Ema allows law firms to focus on what matters most: providing top-notch service to their clients.

Discover more about how Ema can help your law firm streamline operations and improve case management efficiency. Hire Ema today!